Shipping policy

Order Processing
All orders are processed within 1-3 business days.

Shipping Times
Delivery typically takes 6-10 business days depending on country/city. Shipping times are estimates and may vary due to customs, carrier delays, or high-volume periods. For EU/UK consumers, delivery will be within 30 days of order unless otherwise agreed.

Tracking
You will receive a tracking link once dispatched. Tracking updates may take 24-48 hours to appear.

Incorrect Addresses
Please ensure your shipping address is correct at checkout. If you provide an incorrect address and the order is returned to us, we will assist with reshipment (additional shipping fees may apply).

Lost or Delayed Packages
If your package is delayed or appears lost, contact support@avenzot.com and we will assist with a replacement or refund per our Refund Policy and Terms of Service. For consumers in the EU, UK and Australia, risk of loss remains with us until you physically receive the goods. We are not liable for delays caused by carriers or customs outside our control, but we will help resolve them.

Customs & Import Fees
Orders shipped outside Australia may be subject to customs duties, taxes, and import fees levied by destination country. These are not included in our prices and are the responsibility of the customer. Please check with your local customs office before ordering.

Order Changes & Cancellations
If you need to change or cancel, contact us immediately at support@avenzot.com. Once processed or shipped we may not be able to modify it, but you retain your legal cancellation/return rights (14-day cooling off period in EU/UK, and rights under Australian Consumer Law)