Refund policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for our 30-day voluntary return: Item must be in the same condition you received it, unused, and in its original packaging where possible. Proof of purchase required. Contact us at support@avenzot.com to start a return. We will provide a return address and instructions. Items sent without approval will not be accepted.

Damaged, defective or wrong item: Please inspect your order on receipt and contact us immediately. This does not affect your legal rights.

Refunds: Once we receive and inspect your return, we will notify you if approved. If approved, refund will be issued to original payment method within 10 business days. Bank processing times may vary. If more than 15 business days have passed, contact support@avenzot.com.

European Union and United Kingdom - 14 Day Cooling Off Period (Statutory Right):
If you are a consumer in the EU/EEA or UK buying online, you have the legal right to cancel your purchase within 14 days without giving any reason. The 14-day period starts the day after you receive the goods. To exercise this right, you must inform us at support@avenzot.com of your decision to cancel before the 14-day period expires. You then have a further 14 days to return the goods. We will refund you including standard delivery costs within 14 days of being informed of cancellation, but may withhold refund until goods are received. You are responsible for the direct cost of returning the goods unless we offer free returns. This is in addition to our 30-day extended policy above. Sale/discounted items are also covered by this 14-day legal right.

Australia - Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes or limits your rights under Australian Consumer Law. For faulty products, return conditions about tags/packaging do not apply.

Non-returnable items: For hygiene/safety reasons, perishable goods, personal care items, hazardous materials. Gift cards are non-returnable unless required by law.

Exchanges: To exchange, return the original item per process above and place a new order.